Here are some of the most commonly asked questions and answers about our balloons and services:

Are the balloons ordered inflated?  Yes, all our balloons arrive inflated the day of your delivery or at pick up time.

Do you sell deflated balloons? No we don't sell packaged balloons but we could sell additional deflated balloons if you need extra with your order.

How long will my balloons float with helium? Though many factors can influence the duration time of a balloon, generally an inflated helium latex balloon should last 18 to 24 hours. Foil helium balloons can stay inflated for much longer,  usually 2 to 5 days. It also depends on room temperature as helium is sensitive to temperature changes. Cold air causes the helium to shrink and heat causes the helium to expand and the balloon could burst. Latex balloons are also sensitive to light, and balloons of any kind are weakened by dirt and dust and can oxidize outdoors in the sun Therefore, the best place to store a helium balloon is a cool, dark room absent of wind and dust.

How can I make my latex balloons float longer?  Hi-Float liquid gel can be added to balloons to increase the float time between 2 to 5 days.  Hi-Float is a liquid sealant used to coat the interior surface of latex balloons and reduces the speed at which helium escapes through the latex skin. Hi-Float is non-toxic and water soluble.

Does my balloon come with a weight? Some of our arrangements come with a weight included and some come with weights optional. 

Can I have my balloons delivered a day before my event? Yes! If you order latex balloons they will last between 3 to 7 days when treated with Hi-Float. Foil balloons can last 3 to 7 days. Air-filled balloons generally last for a couple of weeks.

Can I reuse my foil balloons? It is possible to re-use most foil balloons but we cannot guarantee that it will work every time as they are fairly delicate.  Expel the air from your balloon by inserting a long straw quite a distance into the self-sealing valve, the air will then start to come out and you can flatten and fold your balloon.

What happens if my balloons arrive damaged? The advantage with our balloon delivery service is that we are fully responsible if the balloon gets damaged during delivery. However, once your balloons are delivered, we are not responsible for damages or loss.

How far in advance should I place my order? We advise placing all orders at least a week days in advance to guarantee balloons are in stock.

Can I choose an exact delivery time for my order? Many factors can influence your delivery time (traffic, accident etc.) During the checkout process, you will be able to select the time frame available.

What are the payments method for online orders? We accept Visa, MasterCard, American Express and E-Transfer.  We do not accept payments by cheques or money orders

When will I be charged? You will be charged once your order is placed.

What to bring when you pickup your order or have someone pickup your order: Please bring a printed or digital copy of your order receipt which will be sent electronically once you have placed your order.