Balloon Delivery Service
DELIVERY ZONES (does not apply to large event balloon decor)
Woodbridge $10
Maple, Thornhill, Kleinburg $15
Bolton, Nobleton, Richmond Hill, King City, Etobicoke, Rexdale, North York $20
Newmarket, Aurora, OakRidges, Markham, Unionville, Stouffville $30
Mississauga, Brampton, Castlemore, Caledon, Scarborough, Malton $35
Midtown Toronto, Oakville, Burlington, Milton $40
Downtown Toronto and Beaches $50
Outside of GTHA - Subject to Availability
Deliveries are based on 10am to 4pm delivery window. We require a flexible delivery window in order to plan our daily delivery route. We do offer one, two and three hour windows but additional fees will apply for those special delivery windows.
For large event decor pieces - Additional delivery fees apply to cover set-up/installation and tear down (if applicable). Pricing depends on product, location and time window. Email us at ordersatspecialsurprise@gmail.com for a quote
For deliveries outside of our regular delivery zones or outside our normal delivery hours please email us.
HOW DO I ORDER?
- Select Balloons: Choose the balloons you would like to send here and add them to your cart.
- Enter Delivery Details: Go to your cart, click on delivery and enter the postal code where the balloons are to be delivered to.
- Choose Delivery Date: Select the date you want us to deliver.
- Add a Message: Write a special message
- Provide Recipient's Address: Provide the address of the recipient
Delivery Information:
Delivery Orders: Balloon deliveries for ready-to go arrangements can be placed online. For customized orders or special event decor, please email us at: ordersatspecialsurprise@gmail.com
Minimum Order: A minimum order of $20 is required for delivery.
Delivery Cost: Delivery starts at $10, depending on order size and location.
Delivery Area: We deliver locally in Vaughan and throughout the GTA. To check if your address is eligible, enter your postal code on the cart page.
Delivery Schedule: We deliver Monday through Sunday from 10 am to 4 pm. Availability is displayed on the cart page when you place your order.
Lead Time: Deliveries are made between 10 am and 4 pm. You can select a 2-hour time slot during checkout. Specific times cannot be guaranteed due to other deliveries and traffic. All online delivery orders must be placed 48 hours in advance.
Delivery Modifications: We only accept modifications for the address, date, and time if the order has not yet been delivered. We cannot change the delivery date on the scheduled day. Balloons, once inflated, are non-refundable. For modifications, please call us at 647-341-4FUN (4386) or email us at ordersatspecialsurprise@gmail.com
Delivery Cancellation: Orders can be cancelled up to 48 hours before the event date.
Saturday & Sunday Business Deliveries: Some businesses do not accept deliveries on weekends. Check with the business before scheduling a weekend delivery.
Home Deliveries: We attempt to arrange a delivery time by calling the home to ensure someone will be available. If there is no answer, we will leave a message for the recipient to call and schedule a delivery time.
School Deliveries: We deliver to schools that permit balloons, usually requiring them to be held at the front office. Delivering to students in class is not allowed. Confirm with the school before placing an order.
Hotel Deliveries: Hotel deliveries are left with the concierge or front desk. We cannot deliver directly to guest rooms. Customers must ensure the hotel delivers the balloons to the guest. Once delivered to the hotel, the delivery is complete.
Hospital Deliveries: Many hospitals do not allow latex balloons due to allergies. We recommend foil balloons. Verify if the patient is still hospitalized on the delivery day.
Incorrect Address Delivery: For all deliveries, we are not responsible for incorrect addresses. Please ensure all information provided is accurate and that someone is available to receive the balloons. Kindly inform the recipient in advance to ensure someone will be home, otherwise the balloons may be left outside.
Responsibility for Incorrect Addresses: We are not responsible for incorrect addresses provided by customers. Customers assume responsibility for the entire purchase in such cases.
Anonymous Deliveries: We do not allow anonymous deliveries. Drivers must inform the recipient who sent the order. Pricing details are not disclosed.
Recipient Refusal: If the recipient refuses delivery, the sender may be liable for the cost of the delivery.
Severe Weather: If we are unable to deliver due to severe weather, we will notify the customer as soon as possible to reschedule or arrange a cancellation and refund.